Refund policy

Return & Refund Policy

Last Updated: June 2026

At Auriveaz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging.
Include all accessories and components received with the order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
Photos or videos showing the issue
A brief description of the problem

Once approved, we may offer a replacement, refund, or store credit.

Change of Mind Returns

Returns due to a change of mind may be accepted within 30 days of delivery. Customers are responsible for return shipping costs. The item must be unopened, unused, and in resalable condition.

Non-Returnable Items

The following items cannot be returned:

Opened skincare, beauty, health, or personal care products
Personalized or custom-made products
Clearance or final sale items
Gift cards

Refunds

After receiving and inspecting your return, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.